dmp file and blue screen error windows 7 (Network Steve Forum) (2023)

Hi, I'm wondering if anyone can tell me how to read the dmp file created after the blue screen appears. I recently upgraded my Toshiba P300 from Vista 64 bit to Windows 7 Home Premium 64 bit. I don't know why Windows 7 keeps crashing and so far I have no idea how to open the .dmp file (I zipped the dmp file and attached it below). http://cid-7a99d6152c55359c.skydrive.live.com/self.aspx/.Public/minidump/022710-26223-01.zip The message I got so far is: Problem signature: Problem event name: BlueScreen OS version : 6.1.7600. : C:\Windows\Minidump\022710-26223-01.dmp C:\Users\Karolina\AppData\Local\Temp\WER-125393-0.sysdata.xml

February 26, 2010 22:06

The minidump showed that the driver that caused the crash was klim6.sys, which is a driver from Kaspersky. I would suggest uninstalling Kaspersky and seeing if the BSODs are resolved. Then you can consider reinstalling Kaspersky with the latest version. By the way, a useful application for reading minidump files is BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html However, using WinDbg with Debugging Tools for Windows may provide more complete information. Debugging tools for Windows can be downloaded from the following link: http://www.microsoft.com/whdc/devtools/debugging/default.mspx The following link has a tutorial on configuring WinDbg, setting the prompt path and using !analyze -v : http://www.sevenforums.com/crash-lockup-debug-how/26584-2-intermediate-configuring-debugging-tools.html

1 mark 2010 23:25

Hi Agus, thanks a lot for your help. I will uninstall Kaspersky and reinstall the 2010 version. Regards, Kara

2 mark 2010 16:39

Hi Auggy, I need your help. what to check in BlueScreenView. As per your previous post, I am trying to verify the displayed BSOD caused by the driver ntkrnlpa.exe.Dhiraj

February 2, 2011 02:14 M.

ntkrnlpa.exe is not the cause of the crash. Using WinDbg from the debug tools for Windows, you can identify the actual driver causing the crash. If you want, can you compress the minidump files and share them (provide a link) via Windows Live SkyDrive or a similar site? The following link provides information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

February 2, 2011 08:42 M.

Thanks for your quick response, Auggy.WinDBG shown below. This is usually caused by drivers using the wrong addresses. If a kernel debugger is available, download the stack trace. Details: ------------------ READ_ADDRESS: GetPointerFromAddress: Cannot read from 82743868 Cannot read MySystemVaType memory at address 82723420 0ca32751CURRENT_IRQL: 2FAULTING_IP: +66653835343037368dfefa9e ?? ???CUSTOMER_CRASH_COUNT: 1DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULTBUGCHECK_STR: 0xD1TRAP_FRAME: b9ab5a58 -- (.trap 0xffffffffb9ab5a58)ErrCode = 00000000eax=157aafd5 ebx=0ca3274b ecx=15d46244 edx=00000000 esi=00000000 edi=00000000eip=8dfefa9e esp=b9ab5acc ebp=b9ab5ae4 iopl=0 nv up ei ng nz na pe cycs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=000102878dfefa9e ?? ???Reset default range LAST_CONTROL_TRANSFER: 8dfefa9e to 82659fd9STACK_TEXT: b9ab5a58 8dfefa9e badb0d00 00000000 826509c6 nt!KiTrap0E+0x2e1WARNING: Frame IP address is not in any known module. Following frames may be wrong.b9ab5ac8 85065590 84d88008 85791698 15d46244 0x8dfefa9eb9ab5ae4 8dfedede 85791698 0000000e ffffffff 0x85065590b9ab5c5c 826b31fb 00000000 858a9630 c0000001 0x8dfededeb9ab5c60 00000000 858a9630 c0000001 b324c2c0 nt!IopfCompleteRequest+0x11dSTACK_COMMAND: kbFOLLOWUP_IP: nt!KiTrap0E+2e182659fd9 833d84ac738200 cmp dword ptr [nt!KiFreezeFlag (8273ac84) ], 0symbol_stack_index: 0symbol_name: nt! Kitrap0e+2e1followup_name: machhoownermodule_name: nimage_name: ntkrpamp.exedebug_flr_image_timeSter: 4c0e557cfailure_bucket_id: 0xd1_nt! kitrap

February 2, 2011 8:50 a.m.

Since the problematic driver has not been identified, try updating all third-party drivers. If the problem persists, consider enabling "Driver Verifier" in all non-Microsoft drivers to test them and try to remove the problematic driver: Start > type verifier in programs and files search and press "Enter" > Create Standard Configuration > Next > Select the driver names from the list > then select all non-Microsoft drivers > Finish. Restart your computer. Continue using your computer as normal, but if you experience any BSODs, check the minidump file(s). If after enabling Driver Verifier and restarting your computer, you get a BSOD at startup and you cannot start Windows, restart your computer in "Safe Mode" and do the following: Start > type verifier in Search programs and files and press "Enter" > Delete existing Configuration > Finish Restart your computer, log on to normal mode and check the resulting minidump file.

February 2, 2011 10:13

Gracias, intentare estos pasos. Este usuario también tiene debajo de dos minivolcados. 1) Detales depuración:------------------WRITE_ADDRESS: GetPointerFromAddress: no se puede leer desde 8254b868No se puede leer la memoria MiSystemVaType en 8252b420 acd01562FAULTING_IP: tmevtmgr+ 5562acd01562 ?? ???CUSTOMER_CRASH_COUNT: 1DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULTBUGCHECK_STR: 0xCEPROCESS_NAME: svchost.exeCURRENT_IRQL: 0TRAP_FRAME: b0fe5bc8 -- (.trap 0xffffffffb0fe5bc8)ErrCode = 00000010eax=c0000240 ebx=00000000 ecx=825fbb3f edx=004a5917 esi=b0fe5d3c edi=863f4694eip=acd01562 esp=b0fe5c3c ebp=b0fe5c4c iopl=0 nv up ei pl zr na pe nccs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246<Unloaded_tmevtmgr.sys>+0x5562:acd01562 ?? ??? Restableciendo el alcance predeterminado IP_MODULE_UNLOADED: tmevtmgr+5562acd01562 ?? ??? last_control_transfer: de 82461dd4 a 824ac38dstack_text: b0fe5bb0 82461dd4 00000008 acd01562 0000000000 nt! MMACCESSFAULT+0x10AB0Fe5B0 ACD01562 00000008 ACD01562 0000000000000000000000000000000000000000000000000000000000000000000000000000000000SSOLIGO Following frames may be wrong.b0fe5c38 863f453c 863f453c 863f453c 00000000 <Unloaded_tmevtmgr.sys>+0x5562b0fe5c6c 824bf3de 847be4d0 b0fe5d38 00000008 0x863f453cb0fe5d4c 8245ec7a 863f453c 0000004f 02edf748 nt!EtwpLogKernelEvent+0x1feb0fe5d4c 00000023 863f453c 0000004f 02edf748 nt!KiFastCallEntry+0x12a00000000 00000000 00000000 00000000 00000000 0x23STACK_COMMAND: kbFOLLOWUP_IP: tmevtmgr +5562acd01562 ?? ? ------------DRVPOWERSTATE_SUBCODE: 3IRP_ADDRESS: 85c80588DEVICE_OBJECT: 86512030DRIVER_OBJECT: 865899c0IMAGE_NAME: agnfilt.sysDEBUG_FLR_IMAGE_TIMESTAMP: 46f3cd1bMODULE_NAME: agnfiltFAULTING_MODULE: 8dee9000 agnfiltCUSTOMER_CRASH_COUNT: 1DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULTBUGCHECK_STR: 0x9FPROCESS_NAME: TMBMSRV.exeCURRENT_IRQL: 2STACK_TEXT: 8039dd6c 826463fb 0000009f 00000003 84759c70 nt!KeBugCheckEx+0x1e8039ddc8 82646018 8039de40 8039def0 82723401 nt!PopCheckIrpWatchdog+0x1ad8039de08 826bf30b 827234e0 00000000 3ac9c8dc nt!PopCheckForIdleness+0x3438039df28 826bef41 8039df70 8039df02 8039df78 nt!KiTimerListExpire+0x3678039df88 826bf635 00000000 00000000 001b8e5b nt!KiTimerExpiration+0x2a08039dff4 826bd2f5 ae21fd10 00000000 00000000 nt!KiRetireDpcList+0xba8039dff8 ae21fd10 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x45ADVERTENCIA: la trama IP no isá en ningún modulo conocido. Los siguientes marcos pueden ser invalidos.

February 2, 2011 10:38

Of these errors, two drivers are listed as failing: the first error is tmevtmgr.sys (Trend Micro driver) and the second is agnfilt.sys (AT&T Global Network Firewall). The second error seems to indicate that agnfilt.sys caused TMBMSRV.exe (Trend Micro Service) to crash. I would suggest uninstalling the AT&T Global Network Firewall and seeing if stability improves. Otherwise, uninstall Trend Micro. I would also suggest postponing the activation of Driver Verifier.

February 2, 2011 10:59

Thanks for your help Ag. I will try the proposed options. Dhiraj

February 3, 2011 23:54

Hi, I have an hp pavilion dv5 and it gave me a lot of blue screen issues last summer. So now when I switched to Win7 from Vista Home Basic it still hasn't stopped. It gives me a problem with the BUGCODE_NSID driver. Blue screen error 0x0000007C. Today was the second time. And I accidentally switched to LAN to use wifi. Below are the details of the error: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Problem Information: BC Code: 7c BCP1: 00000003 BCP2: 8615E0E0 BCP3: 86A2F000 BCP4 : 86A2F700 OS version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\030511-17128-01.dmp C:\Users\Sejal\AppData\Local\Temp\WER-35973 - 0.sysdata.xml Read our online privacy statement: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is unavailable, please read our privacy statement offline privacy: C:\Windows\system32\en-US\erofflps.txt Can anyone help me solve the problem? I'm really tired of blue screens. Thank you!

March 5, 2011 08:26 AM.

Error Check 0x7C: BUGCODE_NDIS_DRIVER. This error checking indicates that there is a problem with the NDIS driver. Parameter 1 = 3 = A handler named NdisMFreeSharedMemory [Async] with a shared memory pointer that has already been freed. Please update all network card drivers and see if this resolves the issue." The scheduler is just a tool that turns caffeine into code. Want to install RSAT on Windows 7 Sp1? See my instructions: http://www.msfn.org/board/index.php?showtopic=150221

March 5, 2011 09:19 AM.

Gentlemen, sorry to clutter the thread, but I need help. Here is what I got after running winDBg. Am I correct in assuming the error is below FAULTING_IP? If so, how to look for, what exactly is the cause? Thanks in advance for your help, any help would be greatly appreciated. Debug details: ------------------EXCEPTION_CODE: (NTSTATUS) 0xc0000005: The instruction at 0x%08lx referenced memory at 0x%08lx. Memory cannot be %s.faulting_ip: nt! ExpinterlockedPopentrySlistresume+B8304D04F 8B5504 MOV EDX, DWORD PTR [EBP+4] Relexion_Record: 8ED07760 - (.exr 0xffffffffffff8ED07760) Wyjątek: 8304d04f (NT 000000B4PRÓBA odczytać z kontekstu 000000B4: 8ED07340 - (.CXR 0XFFFFFFFFFF8ED07340) EX = 00000000000000 = 0023 FS = 0030 GS = 0000 EFL = 00210246NT! ,dword ptr [ebp+4] ss:0010:000000b4=????? %08lx. The memory could not be %s.EXCEPTION_PARAMETER1: 00000000EXCEPTION_PARAMETER2: 000000b4READ_ADDRESS: 000000b4FOLLOWUP_IP: CLASSPNP!DequeueFreeTransferPacket+1f8cfb43e8 85c0 test eax,eaxBUGCHECK_STR: 0x7EDEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCELAST_CONTROL_TRANSFER: from 8cfb43e8 to 8304d04fSTACK_TEXT: 8ed07830 8cfb43e8 00000008 881ec0e8 8ed07900 nt!ExpInterlockedPopEntrySListResume+0xb8ed07840 8cfb8104 881ec030 00000001 881ec0e8 CLASSPNP!DequeueFreeTransferPacket+0x1f8ed07908 8cfa1f03 881ec030 881ec0e8 8ed07930 CLASSPNP!ClassReadDriveCapacity+0xaa8ed07918 8cfa64f6 881ec030 00000000 86ca08f8 disk!DiskReadDriveCapacity+0x258ed07930 8cfa0c75 881ec030 86ca08f8 86ca08f8 disk!DiskIoctlGetLengthInfo+0x408ed0794c 8cfb5e38 881ec030 0007405c 881f0540 disk!DiskDeviceControl+0x1178ed07968 8cfb43bf 881ec030 86ca08f8 881ec030 CLASSPNP! ClassDeviceControlDispatch+0x488ed0797c 830424ac 881ec030 86ca08f8 86ca08f8 CLASSPNP!ClassGlobalDispatch+0x208ed07994 8c9e08bd 8729cd10 86ca08f8 00000000 nt!IofCallDriver+0x638ed079ac 8c9e02e5 00000000 881f0630 881f0540 partmgr!PmFilterDeviceControl+0x23c8ed079c0 830424ac 881f0540 86ca08f8 882940b0 partmgr!PmGlobalDispatch+0x1d8ed079d8 8317ade6 881f062c 881ef450 42747346 nt!IofCallDriver+0x638ed07a08 8317ac91 881f0540 881ef458 881f062c nt !FstubGetDiskGeometry+0xde8ed07a28 8317abc8 881f0540 8ed07a44 881f062c nt!FstubAllocateDiskInformation+0x318ed07a48 8c9e1065 881f0540 8ed07a6c 874603fc nt!IoReadPartitionTableEx+0x198ed07a70 8c9e7080 881f05f8 8ed07aa0 881f0540 partmgr!PmGetDriveLayoutEx+0x5b8ed07a94 8c9e0759 881f0540 00000000 881eca50 partmgr!PmIoctlGetDriveLayoutEx+0x4d8ed07ab4 8c9e02e5 00000000 881f0630 881f0540 partmgr!PmFilterDeviceControl +0xd88ed07ac8 830424ac 881f0540 87460320 881eca50 partmgr!PmGlobalDispatch+0x1d8ed07ae0 8d1dfcf4 8d1deff6 86d67044 881eca50 nt!IofCallDriver+0x63WARNING: Stack disconnect information is not available. Following frames may be wrong.8ed07ae4 8d1deff6 86d67044 881eca50 881eca50 snapman+0xdcf48ed07af8 8d1dfc80 60000001 86d67000 86d67044 snapman+0xcff68ed07b10 8d1def62 60000001 86d67001 00001000 snapman+0xdc808ed07b28 8d1e06fc 87460320 881ec948 830424ac snapman+0xcf628ed07b34 830424ac 881ec948 87460320 00000000 snapman+0xe6fc8ed07b4c 8ca54e19 882ae000 88040000 00000000 nt!IofCallDriver+ 0x638ed07b70 8ca66f17 881ec948 00070050 00000000 volmgrx!VmxpSendDeviceControl+0x498ed07ba8 8ca57239 881ec948 8ed07bec 86c0bf00 volmgrx!VmxpDiskGetDriveLayoutEx+0x418ed07bf4 8c814cd2 87bbdbf8 8ed07c3f 874953d0 volmgrx!VmxWholeDiskArrivedImmediate+0x718ed07c10 8c8164a8 86c0bf00 87bbdbf8 8ed07c3f volmgr!VmpWholeDiskArrivedImmediate+0x2a8ed07c30 8c80e115 86c0bf00 00495320 874953d0 volmgr!VmpWholeDiskArrived+0x368ed07c48 830424ac 86c0be48 87495320 874953f4 volmgr !VmInternalDeviceControl+0xfd8ed07c60 831bd526 87495320 86c0bd80 881f05f8 nt!IofCallDriver+0x638ed07c8c 8c9e7bcc 86c0be48 87495320 881cd750 nt!IoForwardIrpSynchronously+0x598ed07cb0 8c9e0c0b 881f05f8 881cd750 881f0540 partmgr!PmGiveDisk+0x948ed07cec 83226b25 001f0540 00000000 85f07a70 partmgr!PmNotificationWorkItem+0x2ef8ed07d00 8307403b 881cd750 00000000 85f07a70 nt!IopProcessWorkItem+0x238ed07d50 832149df 00000000 a46d951a 00000000 nt!ExpWorkerThread+0x10d8ed07d90 830c61d9 83073f2e 00000000 00000000 nt!PspSystemThreadStartup+0x9e00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19SYMBOL_STACK_INDEX: 1SYMBOL_NAME: CLASSPNP!DequeueFreeTransferPacket+1fFOLLOWUP_NAME: MachineOwnerMODULE_NAME: CLASSPNPIMAGE_NAME: CLASSPNP.SYSDEBUG_FLR_IMAGE_TIMESTAMP: 4a5bbf18STACK_COMMAND: .cxr 0xffffffff8ed07340 ; kbFAILURE_BUCKET_ID: 0x7E_CLASSPNP! DequeueFreeTransferPacket+1fBUCKET_ID: 0x7E_CLASSPNP!DequeueFreeTransferPacket+1fTracking: MachineOwner

21 mark 2011 19:47

I'm trying to do this like everyone else so I have a Dell Inspiron 1545 64 running Windows 7 64 bit. Nie mogę odczytać pliku minizrzutu, więc użyłem widoku awarii aplikacji i oto szczegóły awarii niebieskiego ekranu: Version=1EventType=BlueScreenEventTime=129453856123501472ReportType=4Consent=1UploadTime=129453986108925681ReportIdentifier=d85f850b-1-1-d85f94792 93graportInteReportifier = a194 032311-32526-01Response.type= 4Response.AnalysisBucket=X64_0xD1_NETIO!NetioDereferenceNetBufferList+86DynamicSig[1].Name=OS VersionDynamicSig[1].Value=6.1.7601.7.8].Location IDDynamic.Valu3=1 [2]=C:\Windows\system32\wer.dllUI [3]=Windows has recovered from an unexpected shutdown.UI[4]=Windows may search online for a solution the next time you connect. UI[5]=&Search for a solutionUI[6]=&Search laterUI[7]=CancelUI[8]=Windows has recovered from an unexpected shutdownUI[9]=A problem has caused Windows to stop working properly. Windows will notify you if a solution is available. UI[10]=CloseSec[0].Key=BCCodeSec[0].Value=d1Sec[1].Key=BCP1Sec[1].Value=000000000000000000Sec[2].Key= BCP2Sec[2] 6_1_7601Sec[6].Key =Service PackSec[6].Value=1_0Sec[7].Key=ProductSec[7].Value=768_1State[0].Key=Transport.DoneStage1State[0].Value=1State[1]. Key=CASTate[1].Value=1Estado[2].Key=BLOBState[2].Value=CHKSUM=A24CDEF70D419F0F3124ABC0BA0E0D18;BID=OCATAG;ID=d4518014-7c9f-4749-9105-6a43867f32c4;SUB=3//23/ /2011 5:03:35 PMFile[0].CabName=032311-32526-01.dmpFile[0].Path=032311-32526-01.dmpFile[0].Flags=851970File[0].Type=2File[0 ]. ].Original.Path=C:\Windows\Minidump\032311-32526-01.dmpFile[1].CabName=sysdata.xmlFile[1].Path=WER-66752-0.sysdata.xmlFile[1].Flags= 851970File[1].Type=5File[1].Original.Path=C:\Users\RLLOYD\AppData\Local\Temp\WER-66752-0.sysdata.xmlFile[2].CabName=WERInternalMetadata.xmlFile[2] .Path=WER48B2.tmp.WERInternalMetadata.xmlFile[2].Flags=589826File[2].Type=5File[2].Original.Path=C:\Users\RLLOYD\AppData\Local\Temp\WER48B2.tmp.WERInternalMetadata .xmlFile[3].CabName=Report.cabFile[3].Path=Report.cabFile[3].Flags=196608File[3].Type=7File[3].Original.Path=Report.cabFriendlyEventName=Unexpected shutdown ConsentKey= BlueScreenAppName =WindowsAppPath=C:\Windows\System32\WerFault.exe

23 mark 2011 22:49

create a new theme and load the dmp files. "A programmer is just a tool that turns caffeine into code" Want to install RSAT on Windows 7 Sp1? See my instructions: http://www.msfn.org/board/index.php?showtopic=150221

24 mark 2011 10:24

Hi Auggy, I tried to solve this problem and use the debug tool but I don't understand these things lol. Any help would be appreciated. Here is the information. Problem signature: Problem event name: BlueScreen Operating system version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCC: d1 BCP1: FFFFF8A00B19FF40 BCP2: 0000000000000002 BCP3: 000000000000000000000001 BCP35_7 helpful in describing the problem: C:\Windows\Minidump\041712-19219-01.dmp C:\Users\TJ\AppData\Local\Temp\WER-29062-0.sysdata .xml Read our online privacy statement: http ://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is unavailable, please read our offline privacy statement: C:\Windows\system32\en-US\erofflps .txt

April 17, 2012 23:56

Is it an x64 system or an x86 system? Upload the dump file to skydrive and give us a link to check the dmp.Dhiraj file

April 18, 2012 00:34

Hello, here is any thoughts on the cause of the problem: Problem signature: Problem event name: BlueScreen OS version: 6.1.7601.2.1.0.256.48 Locale ID: 4105 Additional information about the problem: BC code: 1000007E BCP1: FFFFFFFFC0000005 BCP2: FFFFF88005A43CA1 BCP3 : Fffff880841 BCP4: FFFFF880041F8140 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 ARCHIVES helpful in describing the problem: C:\Windows\Administrator\AppData\Local\Temp\WER-48921 -0.sysdata.xml

April 18, 2012 02:06 M.

the same as mentioned above. the only clue can be obtained from the dmp.dhiraj file

April 18, 2012 04:28 M.

0xd1:http://mikemstech.blogspot.com/2011/11/troubleshooting-0xd1.html-- Mike Burr Enterprise High Availability, Disaster Recovery and Business Continuity Planning Aprenda is a solution to Windows BSOD problems

April 18, 2012 10:52

for 0x7E: http://mikemstech.blogspot.com/2012/03/troubleshooting-0x7e.html-- Mike Burr Enterprise High Availability, Disaster Recovery and Business Continuity PlanningAprenda to solve Windows BSOD problem

April 18, 2012 10:53

I think it's an x64 system. Here is the link: https://skydrive.live.com/redir.aspx?cid=897f98b5b753518c&resid=897F98B5B753518C!142&parid=897F98B5B753518C!130&authkey=!ALcEmL1q0IWm3d4 Thank you,

April 22, 2012 1:30 pm

The error seems to come from the display driver or DirectX component. you can try below. Update display driver Install latest Windows updates Run Dhiraj memory diagnostics

April 23, 2012 05:41 M.

If problems persist, consider reinstalling both your graphics card and physical RAM. There also seems to be a BIOS update available for the motherboard (P8Z68-V PRO GEN3) that you might want to consider as well.

April 24, 2012 11:59 pm

Gooday,My system's text;Problem signatureProblem Event Name: BlueScreenOS Version: 6.1.7601.2.1.0.768.3Locale ID: 1033Extra information about the problemBCCode: 116BCP1: 86F2F2C8BCP2: 8DE10C26BCP3: 00000000BCP4: 00000002OS Version: 6_1_7601Service Pack: 1_0Product: 768_1Bucket ID: 0x116_TdrBCR :2_Tdr:2_IMAGE_atikmdag.sysInformacje o serwerze: 111069df-7236-45b4-9928-9143267d96a1

April 27, 2012 05:49 M.

when i click on the program i get a blue screen, i don't know what program or something is scaring me, can anyone help me?

2 maja 2012 04:30 M.

Hi dmrkn, The driver that seems to be causing the crash is windrvNT.sys:BUCKET_ID: 0x8E_windrvNT+1703. WindrvNT.sys, dated May 10, 2004, appears to be the driver for Folder Lock. The process that has been blocked is themaPoster.exe. Can you try to update or, if necessary, uninstall Folder Lock and see if that solves the problem? The same error was discussed at the following link: http://poster.freddy.lt/forum/viewtopic.php?f=4&t=1523 At this link it seemed to be McAfee's fault, however you are using Avast and not McAfee . However, if Avast has recently updated and this problem started recently, Avast may be the cause of the problem.

2nd house 2012 18:19

Hi nze0704, the driver that seems to be in trouble is atikmdag.sys: Repository ID: 0x116_TdrBCR: 2_Tdr: 2_IMAGE_atikmdag.sys More information about the error: http://technet.microsoft.com/en-us/query/ff557263 Please try uninstall the ATI video driver and reinstall the latest available version.

2nd house 2012 at 18:24

Help. BSOD and dmp file at https://skydrive.live.com/redir.aspx?cid=ccd762c2c5f7689c&resid=CCD762C2C5F7689C!127&parid=CCD762C2C5F7689C!113&authkey=!AHU48VI2QdzCs6Q Any help is greatly appreciated.-Eric

2nd house 2012 22:20

You are a great man :) I manually removed windrvNT.sys from system32 and the problem was solved! Appreciated!

3 maja 2012 05:08 M.

We invite you.

3 maja 2012 07:59 M.

Hi cawoodea, the minidump file showed a stop error DRIVER_POWER_STATE_FAILURE (9f) referencing hpdskflt.sys:BugCheck 1000009F, {4, 258, fffffa8003b8b680, ffff80004d64510}Unable to load image \SystemRoot\system32\DRIVERS*** .sys,WARNINGWin3 : Unable to verify timestamp of hpdskflt.sys*** ERROR: Module loading completed but failed to load symbols for hpdskflt.sys Possibly caused by: umbus .sys hpdskflt.sys is the driver for HP ProtectSmart Hard Drive Protection. trying to uninstall HP ProtectSmart Hard Drive Protection and then install the latest version available for this notebook? You can try the following version: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex? cc=us&lc=en&dlc=en&softwareitem=ob-96119-1

3 maja 2012 08:08 M.

This is great! I'll try to do that later when I get home and post again. At least now I feel like I have a fighting chance. Thanks Auggie!

3rd house 2012 9:17 am

You're welcome and good luck!

3rd house 2012 22:40

So I tried uninstalling HP ProtectSmart Hard Drive and that wouldn't let me either. So I checked how to do it and found this other link: http://www.techsupportforum.com/forums/f299/solved-usb-stops-working-bsod-on-win7-64-bit-486221.html which you mentioned about the WD SANS drive. Since I have a MyBookWorld drive, I decided to uninstall it and you know? Everything works again! I don't see the drive as one of my devices, but I mapped a drive to it and it works perfectly. I reinstalled AVG and heard that this could be a problem too. I hope this information can help someone else.

4 maja 2012 07:57 M.

I'm glad you made it. Thanks for following.

5th house 2012 13:37

Hi auggy…I got a blue screen error and I don't know what to do…can't load windows 7 like on startup…window 7 pops up and after a while I go to the windows start page it crashes, starts up and blue screen appears. appear here is the scanVersion=1EventType=BlueScreenEventTime=129809014641756645ReportType=4Consent=1UploadTime=129809021251762889ReportIdentifier=a6711860-988f-11e1-9a9f-eb38eba38a41IntegratorReportIdentifier=050712-14274-01Response.type=4Response.AnalysisBucket=X64_0xA_epfwwfp+4cb6DynamicSig[1].Name=OS VersionDynamicSig[1].Value=6.1.7601.2.1.0.256.1DynamicSig[2].Name=Locale IDDynamicSig[2].Value=3084UI[2]=C:\Windows\system32\wer.dllUI[3]=Windows has recovered from unexpected shutdownUI[4]=Windows may search online for a solution to the problem.UI[5]=&Search for a solutionUI[6]=&Check back laterUI[7]=CancelUI[8]=Windows recovered from unexpected shutdownUI[9]=Problem caused Windows to stop working properly. Windows will notify you if a solution is available. BCP2Sec [2] 6_1_7601Sec[6].Key=Service PackSec[6].Value=1_0Sec[7].Key=ProductSec[7].Value=256_1State[0].Key=Transport.DoneStage1State[0].Value=1State [1]. Key=CASTate[1].Value=1State[2].Key=BLOBState[2].Value=CHKSUM=840E63557B6B49F1D50A9D7D9DBF1A62;BID=OCATAG;ID=30e02513-ae8a-458e-9483-9c70c45c5a38;SUB=5//7/ /2012 3:08:55 PMFile[0].CabName=050712-14274-01.dmpFile[0].Path=050712-14274-01.dmpFile[0].Flags=851970File[0].Type=2File[0 ]. ].Original.Path=C:\Windows\Minidump\050712-14274-01.dmpFile[1].CabName=sysdata.xmlFile[1].Path=WER-27690-0.sysdata.xmlFile[1].Flags= 851970File[1].Type=5File[1].Original.Path=C:\Users\Moz\AppData\Local\Temp\WER-27690-0.sysdata.xmlFile[2].CabName=WERInternalMetadata.xmlFile[2] .Path=WERA6C9.tmp.WERInternalMetadata.xmlFile[2].Flags=589827File[2].Type=5File[2].Original.Path=C:\Users\Moz\AppData\Local\Temp\WERA6C9.tmp.WERInternalMetadata .xmlFile[3].CabName=Report.cabFile[3].Path=Report.cabFile[3].Flags=196608File[3].Type=7File[3].Original.Path=Report.cabFriendlyEventName=Unexpected shutdown ConsentKey= BlueScreenAppName =WindowsAppPath=C:\Windows\System32\WerFault.exe

7th house 2012 18:45

It may be helpful to review the mini crash dump files with a debugger. In Safe Mode, can you zip the minidump files to C:\Windows\Minidump and then share them (provide a link) via Windows Live SkyDrive or a similar site? ?Following link for information on using Windows Live SkyDrive:http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65If you are having trouble compressing the minidump copy the minidump files to another location, such as a folder on your desktop. Also, you don't necessarily need to compress the minidump files, you can load them one at a time.

9 house 2012 23:12

Hi Auggy, just wanted to say your help is greatly appreciated and I would also greatly appreciate your help figuring out what is causing my BSOD. This is what the dump file looks like http://i.imgur.com/l8eCt.pngregards - Month

June 9, 2012 04:32 M.

Hi MomohLibya, here is some good info about the error you got (Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR): http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what - try.html If you need more help, please consider opening a new topic for your problem.

June 10, 2012 22:56

Hello agus! I am experiencing BSOD, last 2 times when using the USB port (2 different). Could you take a look at the .dmp file for me? I couldn't find my Windows Sky drive. I just uploaded it to zippyshare. http://www15.zippyshare.com/v/75186865/file.html Thank you.

July 3, 2012 08:55 M.

Hi p_aull105, the minidump file showed a stop error BAD_POOL_CALLER (c2) caused by stdriver64.sys:BUCKET_ID: X64_0xc2_7_Ala4_stdriver64+11d76 Stdriver64.sys is the SoundTap driver, so try uninstalling SoundTap if installed. Stdriver64.sys can also be a component of other sound-related software. If you need more help, consider opening a new topic for your issue.

July 3, 2012 11:10

Thanks Auggy, I have Debut installed which comes with NCH and uses stdriver64.sys. It's an important program so I'll try to upgrade or downgrade it to see if I can get a more stable version. For now, I moved the stdriver64.sys files from the Debut install location in hopes that might help. I will also use CCleaner professional to clean the registry and see if that helps too. Thank you.

July 4, 2012 03:07 M.

We invite you.

July 4, 2012 06:50 M.

So I'm on a fresh windows install, everything seems to be working fine. The first thing that happens is that the physical memory usage goes up to 97% and no process was using anywhere near that amount (8GB). Rebooting fixed the problem, but I've never had this before. After a few hours of normal use, the video editing program seems to run slower than it used to, and then a blue screen appears saying IRQL_NOT_LESS_OR_EQUAL or something like that. Here is the .dmp file of this crash, if anyone could help me out with the cause and possible solution, I'd appreciate it. http://www50.zippyshare.com/v/68932209/file.html

July 10, 2012 07:33 M.

More general information on this error: http://mikemstech.blogspot.com/2011/11/how-to-troubleshoot-blue-screen-0xa.html The debugger indicates that this is probably caused by AVG Antivirus/Intrusion Detection System software. Based on the information in the prompt, the AVG driver is from 2011. I recommend checking for AVG updates. Alternatively, if you let your subscription expire, you can completely uninstall AVG and install another antivirus. 1: kd> !analyze -v******************** ************************* ********************************************* **Error Checking Analysis** * *********************************** **************** ** ****************************** IRQL_NOT_LESS_OR_EQUAL (a ) An attempt was made to access a paginable (or completely invalid) address at interrupt request level (IRQL) that is too high. This is usually caused by drivers using the wrong addresses. If a kernel debugger is available, download the stack trace. bit 3: value 0 = no execution operation, 1 = execution operation (only on devices supporting this state level) Arg4: fffff80002d03efe, address referring to memory Debugging details: ------ -------- - ---WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0f100 fffffa7fffffd010 CURRENT_IRQL: 2FAULTING_IP: nt!MiRemoveAnyPage+13efffff800`02d03efe f0410fba6c241000 lock bts dword ptr [r12+10h],0CUSTOMER_CRASH_COUNT: 1DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULTBUGCHECK_STR: 0xAPROCESS_NAME: explorer.exeTRAP_FRAME: fffff8800cf6d0b0 - - (.trap 0xfffff8800cf6d0b0) Note: The trap frame does not contain all registers. Wartości rejestru mogą być zerowe lub niepoprawne fffff8800cf6d240 rbp= fffff8800cf6d280 r8=0000000000000000 r9=0000000000000000 r10=0000000000000000r11=0000000000000000 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0 nv up ei pl zr na po ncnt!MiRemoveAnyPage+0x13e:fffff800` 02d03efe f0410fba6c241000 lock bts dword ptr [ r12+10h ],0 ds:792b:00000000`00000010=????????Resetting default scopeLAST_CONTROL_TRANSFER: from fffff80002cdf769 to fffff80002ce01c0STACK_TEXT: fffff880`0cf6cf68 fffff800`02cdf769 : 00000000`0000000a fffffa7f` ffffd010 00000000`00000002 00000000`00000001 : no! KeBugCheckExfffff880`0cf6cf70 fffff800`02cde3e0 : fffffa80`06f10e90 fffffa80`06cc9930 00000000`00000001 00000000`00000029 : nt!KiBugCheckDispatch+0x69fffff880`0cf6d0b0 fffff800`02d03efe : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260fffff880` 0cf6d240 fffff800`02c9f8b0 : fa8008ca`0c3004c0 00000000`00000000 00000000`00000052 00000000`00000000 : nt!MiRemoveAnyPage+0x13efffff880`0cf6d360 fffff800`02f7839a : fffffa80`08997cd0 fffffa80`00000001 fffffa80`08997cd0 00000000`00000005 : nt!MiPfPutPagesInTransition+0x7c7fffff880`0cf6d4d0 fffff800 `02cce57d : fffffa80`08997cd0 00000003`1bb9f000 00000000`0005d000 00000000`0031bb9f : nt!MmPrefetchForCacheManager+0x8efffff880`0cf6d520 fffff800`02fc5a00 : 00000000`00000000 00000003`1bb9f794 fffffa80`0855db20 00000000`30b4c020 : nt!CcFetchDataForRead+0x17dfffff880`0cf6d580 fffff880`0124d730 : fffff8a0`00000000 00000000`00000005 fffff8a0`0002086c fffff800`02cf6201 : nt!CcCopyRead+0x180fffff880`0cf6d640 fffff880`0124dda3 : fffff8a0`0c450c70 fffff8a0`0c450c70 fffff880`0cf6d870 fffff880`0cf6d768 : Ntfs!NtfsCachedRead+0x180fffff880`0cf6d6a0 fffff880`0124fa68 : fffffa80 `07599580 fffffa80`09d6cc10 fffff880`0cf6d801 fffffa80`07a0d900 : Ntfs!NtfsCommonRead+0x583fffff880`0cf6d840 fffff880`010c1bcf : fffffa80`09d6cfb0 fffffa80`09d6cc10 fffffa80`07a0d9d0 00000000`00000001 : Ntfs!NtfsFsdRead+0x1b8fffff880`0cf6d8f0 fffff880`010c06df : fffffa80`08b3ac90 00000000`00000001 fffffa80`08b3ac00 fffffa80`09d6cc10 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24ffffff880`0cf6d980 fffff880`05473b88 : 00000000`00000000 00000000`30b4c020 00000000`00000001 fffffa80`09c03060 : fltmgr!FltpDispatch+0xcffffff880`0cf6d9e0 00000000`00000000 : 00000000`30b4c020 00000000` 00000001 fffffa80`09c03060 fffffa80`0855db20: AVGIDSFilter+0x1b88STACK_COMMAND: kbFOLLOWUP_IP: AVGIDSFilter+1b88ffffff880`05473b88 ?? ???SYMBOL_STACK_INDEX: dSYMBOL_NAME: AVGIDSFilter+1b88FOLLOWUP_NAME: MachineOwnerMODULE_NAME: AVGIDSFilterIMAGE_NAME: AVGIDSFilter.SysDEBUG_FLR_IMAGE_TIMESTAMP: 4e1a2991FAILURE_BUCKET_ID: X64_0xA_AVGIDSFilter+1b88BUCKET_ID: X64_0xA_AVGIDSFilter+1b88Followup: MachineOwner---------1: ​​​​​​​​kd> lmvm AVGIDSFilterstart end module nameffffff880 `05472000 fffff880`0547d000 AVGIDSFilter T (no symbols) Loaded symbol image file: AVGIDSFilter.Sys Image path: \SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys Image name: AVGIDSFilter.Sys Timestamp: Sunday Jul 10 16: 37:05 2011 (4E1A2991) Checksum: 0000D913 Image size: 0000B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

July 10, 2012 21:35

Ah, I recently got AVG 2012, you may need to switch now. What antivirus/general protection would you recommend? Thank you very much for analyzing my problem. I appreciate it :)

July 11, 2012 1:25 AM

Hi Auggy, I used WinDbg to view my memory dump, the "probable" cause of the failure is the ataport.sys file. I'm not sure if it's true or not, but I get a BSOD at least once a day. Installed SIW and fixed many major issues but still crashes. I don't know if restoring the ATA driver is the best idea, so I haven't tried it myself, just want to double check before messing around with port drivers.

August 25, 2012 06:44 M.

Hi TreAbernathy, I would suggest running a scan with the following two applications to see if they detect anything: TDSSKiller: http://support.kaspersky.com/faq/?qid=208283363Malwarebytes Antimalware (free version) - follow: http:// www.malwarebytes.org/products/malwarebytes_free If you need additional help, please consider starting a new topic on this topic.

August 25, 2012 07:00 M.

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